Considering an FAQ for your virtual participants? Check our suggestions.

Depending on your set-up, you can inform the participants if their login can be used for multi-devices.

Sample Answers:

Please find the list below:

Note: Internet Explorer is not supported.

You can access the platform from any device, as the web interface is optimised for mobile devices, tablets, laptops and desktop computers respectively. If you are accessing the platform via a TV screen, for optimal viewing, please note that the maximum screen size is 65”.

Clear your web browser’s cache and try accessing the platform, using one of the recommended browsers. For the best viewing experience, use Google Chrome.

Click on the media ‘play’ button to start the video and ensure that you are using a compatible browser (please refer to Question 2 for the list of recommended browsers). If this does not work, please clear your web browser’s cache and try again.

If you are using built-in speakers on your device, please ensure they are not muted.

If you are using external speakers, please ensure that they are switched on and are not muted.

Check that your internet is connected and stable.

If you are using a mobile device, such as an iPhone, please ensure you have enough bandwidth to stream the livestream/video.

If you are using an Android device, an iPad or an iPhone, please ensure that you have clicked on the media ‘play’ button, in order to begin the stream. Android and iOS devices do not allow streams to start automatically.

Check that your internet is connected and stable.

If you are using a mobile device, such as an iPhone, please ensure you have enough bandwidth to stream the livestream/video.

If you are using an Android device, an iPad or an iPhone, please ensure that you have clicked on the media ‘play’ button, in order to begin the stream. Android and iOS devices do not allow streams to start automatically.

If you are accessing the platform using a laptop or desktop, for optimal viewing, please ensure that the zoom level of your browser is set to 100%.

Open Settings and scroll down to the fifth group of options (starting with Passwords & Accounts). Tap Safari.

Scroll down and tap Clear History and Website Data.

In the pop-up, tap Clear History and Data to confirm.

Restart Safari.

On your Android phone or tablet, open the Chrome app.

At the top right, tap More.

Tap History, and Clear browsing data.

At the top, select a time range. To delete everything, select All time.

Next to Cookies and Site Data and Cached Images and Files, check the boxes.

Tap Clear Data.

Restart your Chrome app.

Yes, the web interface is designed to be responsive across all devices. However, we highly recommend streaming the conference from your desktop or laptop for an optimal viewing experience. If you’re using a tablet or a mobile device, please view it in landscape mode.

Depending on your set-up, you can share with the participants your guidelines.

Sample Answer:

Yes. During the Q&A sessions of Plenary 1 and 2, look out for a Q&A box, right below the livestream. From there, you may choose to post your question(s) under the respective session titles.

Depending on your set-up, you can share with the participants the available features in your event.

Sample Answer:

Apart from livestreaming the conference, you can also use the platform to network with other virtual and in-person participants, who belong to the same industry as you. Importantly, let's fully immerse and create the best experiences with us.

Depending on your process, you can share with the participants your guidelines.

Sample Answer:

Yes, you can log in and watch on-demand the full programme from XX to XX

Depending on your process, you can share with the participants your guidelines.

Sample Answer:

To get in touch, please direct your enquiries to us at XX.